The Department’s Housing Direct call centre has taken out yet another award and has been named 2014 Auscontact Contact Centre of the Year in the ‘31 to 80 Full-time Employees’ category.
This is Housing Direct’s second national award and the biggest to date for the highly-decorated call centre.
Awards were presented at the Plaza Ballroom in Melbourne. A number of Department staff attended, including Ross Cicirello and Marisa Corby representing the Housing Direct team, Manager Libby Atkins, national finalist for Contact Centre Manager, Tracy Thompson, national finalist for Contact Centre People Champion and Tess McGilvray, national finalist for Contact Centre Professional.
Housing Direct Manager Libby Atkins said the Auscontact award was the biggest the team had won to date, with competition from both the private and public sphere across all industries.
“Our fellow finalists were in banking, insurance, government and outsourcing so it was quite a mixed group,” Libby said.
“Some of these organisations have great facilities, training and reward and recognition budgets that we can’t begin to compete with so it was our investment in our people and culture that was the key to our success."
Libby described her team as a fantastic group of people to work with.
“They are committed to delivering the best possible service to our internal and external customers and have a willingness to embrace change rarely seen,” Libby said.
“I am so proud of everything they have achieved in the past five years and this award is a credit to every member of the team, past or present.”
Director of Client Services Steve Altham said the award was a huge achievement and the team should be feeling proud.
“What makes a centre stand out amongst the others is the culture of a team, which came across loudly and clearly in our video presentation,” Steve said.
“Each and every one of the team members contributes to that culture and I was very proud that we were able to showcase what a great team they are. To be recognised for that by industry experts at a national level is no less than they deserve for the effort they put in each and every day.”
Steve also acknowledged all this year’s nominees and individual finalists.
“Whilst we may not have won the individual national awards you should be proud that you were selected by your peers to represent the team and for our State winners to have been recognised at that level,” he said.
Auscontact Association describes itself as the united voice for the contact centre industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience. More details of the awards can be found on their website