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Policy Documentation

Aboriginal Housing - Family Violence Policy This policy outlines the housing management response in circumstances where the Direct Managed (DM) or Remote Service Provider (RSP) is aware family violence is occurring or is likely to occur. Aboriginal Housing Policy Manual This document is used to make consistent, fair and reasonable property and tenancy management decisions with respect to the unique circumstances encountered by clients living in remote and town based Aboriginal communities. Appeals Mechanism The Housing Appeals Mechanism offers customers a quick, informal, thorough, fair and inexpensive means of appealing a decision unfavourable to their case. Application Management Policy The Application Management Policy outlines how the Housing Authority operating within the Department of Communities manages applications for public housing. Asbestos Management Plan This Asbestos Management Plan (AMP) is developed to assist the Department of Communities (Housing) comply with Government policy and legislative requirements in the management of asbestos containing materials (ACM). Asbestos Management Policy The Housing Authority is committed to ensuring that asbestos containing material in its assets will be managed and reduced over time to protect the health and well-being of tenants, staff, maintenance contractors and visitors. Ascertaining The Wishes of Aboriginal Inhabitants Policy ascertaining the wishes of Aboriginal Inhabitants. Bond Assistance Loan Policy This policy outlines the eligibility for a Bond Assistance Loan. Buy Local Policy The Buy Local Policy (the Policy) aims to maximise supply opportunities for competitive local Western Australian businesses when bidding for State government contracts. Client Identity Policy This policy outlines when and how the Housing Authority operating within the Department of Communities verifies and authenticates a client’s identity. Community Disability Housing Program Policy This policy provides an overview of the purpose of the Community Disability Housing Program Policy, its eligibility requirements, application process and the roles and responsibilities of key agencies. Community Housing Allocations Policy This policy outlines a more streamlined approach for Community Housing Providers (Providers) in the management of applicant allocations from the Joint Wait List. Community Housing Income and Asset Limits Policy This policy establishes the income and asset limits for Community Housing Organisations to apply when assessing initial and continuing eligibility. Community Housing Rent Setting Policy This policy establishes new rent setting rules for community housing that allow providers the flexibility to set rents that suit their individual organisation’s requirements. COVID-19 Policy This policy outlines the Department of Communities (Housing) response to COVID-19 that deviates from the existing published policies. Customer Service Charter We will strive to deliver a standard of service that our customers are proud to receive and we are proud to provide. Discretionary Decision Making Policy The Housing Authority will use discretions in decision making relating to the situation of a customer, where that person’s circumstances are not covered by existing policy. Family Violence Policy This policy supports the principles to maximise safety of persons who have experienced family violence, and prevent or reduce to the greatest extent possible, the consequences of family violence. GROH - Administration Fee Policy This Policy and Guidelines document (Policy) sets out the purpose of the GROH Administration Fee, the costs upon which it is based and how it is calculated. GROH - Air Conditioner Maintenance Policy This policy stipulates the criteria for maintenance of air conditioners in Government Regional Officers’ Housing (GROH) program accommodation. GROH - Air Conditioning Policy This document is written with the aim of providing clear policies and procedures for Department of Housing officers to ensure effective management and consistent implementation of Government Housing Air Conditioning policy. GROH - Allocations and Returns Policy This Policy prescribes the requirements for requesting, allocating and returning Government Regional Officers’ Housing (GROH) dwellings. GROH - Alternative Accommodation Policy This policy stipulates the circumstances under which the Department of Communities (Housing) will provide temporary alternative accommodation to GROH tenants. GROH - Client Agency Rent Policy This policy stipulates the basis upon which the Department of Communities (Housing) determines the rents it charges to Client Agencies for GROH dwellings, including how these rents are annually reviewed. GROH - Cost Recovery Rent Policy This document is written with the aim of providing clear policies and procedures for GROH staff to ensure effective management and consistent implementation of the Cost Recovery Rents policy. GROH - Debt Recovery Policy This policy outlines the obligations of current and former Government Regional Officers Housing (GROH) tenants who have an outstanding debt. It describes the steps the Department of Communities (Housing) takes to recover such debts. GROH - Eligibility Policy This policy outlines the criteria set by the Housing Authority that GROH applicants and tenants must satisfy to be eligible to occupy a Government Regional Officers’ Housing (GROH) dwelling. GROH - Fencing Policy This policy outlines the situation for the fencing provided in Government Regional Officers’ Housing (GROH) dwellings and confirms who is responsible for maintaining and paying fencing costs for these dwellings. GROH - Furniture Policy This policy stipulates the criteria set by The Department of Communities (Housing) that applicants and tenants must satisfy to be to receive furniture in a Government Regional Officers’ Housing (GROH) dwelling. GROH - Grounds and Gardens Policy This policy outlines the supply of items related to grounds, gardens and automatic reticulation in GROH dwellings, as well as the responsibilities associated with maintaining these items. GROH - Home Ownership Subsidy Scheme and Tenants Purchasing a Dwelling Policy This policy outlines the conditions GROH Client Agencies’ employees must satisfy to obtain and retain a home loan subsidised by their employer and the conditions that must be met for tenants to purchase a dwelling in which they are living. GROH - Improvements Policy This policy stipulates the circumstances under which GROH tenants and Client Agencies can apply to make an improvement to a GROH dwelling. GROH - Leasing Policy and Guidelines This policy provides clear procedures for Department of Communities Housing Division (Housing) officers to ensure effective management and consistent implementation of the Leasing Policy in accordance with the Government Employees’ Housing Act 1964. GROH - Paying Occupants and Housesitters Policy This policy provides guidance for requesting, commencing and managing arrangements for paying occupants and house-sitters in GROH dwellings. GROH - Private Business In A Dwelling Policy The Private Business in a Government Regional Officers’ Housing (GROH) Dwelling Policy stipulates the conditions that tenants and occupants in a GROH program dwelling must satisfy to operate a private business from the GROH dwelling. GROH - Private Tenants Policy This policy stipulates the conditions under which Government Regional Officers’ Housing (GROH) dwellings that are surplus to requirements are leased by Department of Communities to private tenants. GROH - Security Policy Stipulates the types of security items the Department of Communities supplies to Government Regional Officers’ Housing dwellings and the conditions under which extra security items may be supplied to ensure that suitably secured dwellings are provided. GROH - Serviced Units Policy This policy outlines situations where GROH dwellings share facilities such as driveways, carports, washing lines and/or gardens and confirms who is responsible for maintaining and paying utility costs for these dwellings. GROH - Swimming Pools Policy This policy indicates when swimming pools and/or spas are and are not permitted in GROH dwellings. It outlines the obligations of GROH tenants occupying dwellings that have swimming pools, as well as those of Client Agencies. GROH - Telecommunications Policy This Policy outlines the responsibilities of the Department of Communities GROH Client Agencies and tenants to supply and maintain telecommunications equipment and services to and in GROH dwellings. GROH - Tenancy Management Procedures This policy outlines the procedures for the management of a GROH dwelling property. GROH - Tenant Rent Setting Framework Policy This policy stipulates how the Department of Communities (Housing) sets the discounted rents that guide Client Agencies in determining the rents charged to their employees living in GROH dwellings. GROH - Utilities Policy This policy outlines who is responsible for supplying utilities services to GROH dwellings and for paying for the use of these services. GROH - Vacated and Vacant Allocated Properties Cleaning Policy This policy outlines the requirements of GROH tenants and Client Agencies for cleaning vacated and vacant allocated GROH dwellings respectively, and the circumstances under which GROH tenants or Client Agencies will be charged for cleaning. Maintaining Community Housing Assets Guidelines Guides organisations in measuring the current status of wear and tear on certain components of properties and identifying the appropriate level of repair required to maintain properties at a lettable standard. Maintenance Policy Manual The Maintenance Policy Manual contains the policy statements and rules relating to the maintenance of Housing Authority public housing properties. Priority Housing Need Policy This policy outlines how the Housing Authority identifies clients for priority housing assistance. Privacy, Confidentiality and Duty of Care The Housing Authority believes that it has a corporate responsibility to maintain the privacy and confidentiality of applicants and tenants as much as possible and not to divulge any information that may be detrimental to them. Private Rental Aboriginal Assistance Loan Policy (PRAAL) This document outlines the conditions under which a Private Rental Aboriginal Assistance Loan will be granted to an applicant and the obligations of the recipient if it is granted. Rental Policy Manual This manual contains policies relating to the management of public housing. Policies relating to maintenance are not part of this manual. Thrive Program Disputes & Complaints Policy Outlines how the Department of Communities manages and resolves disputes or complaints from Thrive Service Provider’s or client’s relating to the Thrive Program. Thrive Program Participant Policy Outlines how the Department of Communities identifies and engages with clients participating in the Thrive Program.