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Policy Documentation

Aboriginal Housing Policy Manual This document is used to make consistent, fair and reasonable property and tenancy management decisions with respect to the unique circumstances encountered by clients living in remote and town based Aboriginal communities. Appeals Mechanism The Housing Appeals Mechanism offers customers a quick, informal, thorough, fair and inexpensive means of appealing a decision unfavourable to their case. Application Management Policy The Application Management Policy outlines how the Housing Authority operating within the Department of Communities manages applications for public housing. Asbestos Management Plan Asbestos Management Policy March 2017 Ascertaining The Wishes of Aboriginal Inhabitants Policy ascertaining the wishes of Aboriginal Inhabitants. Bond Assistance Loan Policy This policy outlines the eligibility for a Bond Assistance Loan (BAL). Buy Local Policy The Buy Local Policy (the Policy) aims to maximise supply opportunities for competitive local Western Australian businesses when bidding for State government contracts. Client Identity Policy This policy outlines when and how the Housing Authority operating within the Department of Communities verifies and authenticates a client’s identity. Community Disability Housing Program Policy PDF Version 250kB Community Housing Allocations Policy Community Housing Allocations Policy Community Housing Asset Condition Standards and Guidelines Manual for Managed Premises Community Housing Asset Condition Standards and Guidelines Manual for Managed Premises Community Housing Income and Asset Limits Policy Community Housing - Income and Asset Limits Policy Community Housing Rent Setting Policy Community Housing Rent Setting Policy Customer Service Charter November 2017 Discretionary Decision Making Policy November 2017 Family Violence Policy This policy supports the principles to maximise safety of persons who have experienced family violence, and prevent or reduce to the greatest extent possible, the consequences of family violence. GROH - Administration Fee Policy January 2018 GROH - Air Conditioner Maintenance Policy January 2018 GROH - Air Conditioning Policy October 2001 GROH - Allocations and Returns Policy PDF 1MB GROH - Alternative Accommodation Policy September 2018 GROH - Client Agency Rent Policy October 2018 GROH - Cost Recovery Rent Policy GROH - Debt Recovery Policy January 2018 GROH - Eligibility Policy January 2018 GROH - Fencing Policy July 2018 GROH - Furniture Policy January 2018 GROH - Grounds and Gardens Policy January 2018 GROH - Improvements Policy July 2018 GROH - Leasing Policy and Guidelines January 2018 GROH - Paying Occupants and Housesitters Policy June 2017 GROH - Private Business In A Dwelling Policy September 2018 GROH - Private Tenants Policy January 2018 GROH - Sales to Tenants Policy PDF Version 66kB GROH - Security Policy PDF Version 64kB GROH - Serviced Units Policy July 2018 GROH - Swimming Pools Policy January 2018 GROH - Telecommunications Policy January 2018 GROH - Tenancy Management Procedures PDF Version 4.71 MB GROH - Tenant Rent Setting Framework Policy February 2019 GROH - Utilities Policy September 2018 GROH - Vacated and Vacant Allocated Properties Cleaning Policy February 2018 Home Ownership Subsidy Scheme PDF Version 89kB Maintenance Policy Manual The Maintenance Policy Manual contains the policy statements and rules relating to the maintenance of Housing Authority public housing properties. Priority Housing Need Policy April 2018 Privacy, Confidentiality and Duty of Care June 2018 Private Rental Aboriginal Assistance Loan Policy (PRAAL) This document outlines the conditions under which a Private Rental Aboriginal Assistance Loan will be granted to an applicant and the obligations of the recipient if it is granted. Rental Policy Manual This manual contains policies relating to the management of public housing. Policies relating to maintenance are not part of this manual.