Aboriginal Housing Policy ManualThis document is used to make consistent, fair and reasonable property and tenancy management decisions with respect to the unique circumstances encountered by clients living in remote and town based Aboriginal communities. Appeals MechanismThe Housing Appeals Mechanism offers customers a quick, informal, thorough, fair and inexpensive means of appealing a decision unfavourable to their case. Application Management PolicyThe Application Management Policy outlines how the Housing Authority operating within the Department of Communities manages applications for public housing. Buy Local PolicyThe Buy Local Policy (the Policy) aims to maximise supply opportunities for competitive local Western Australian businesses when bidding for State government contracts. Client Identity PolicyThis policy outlines when and how the Housing Authority operating within the Department of Communities verifies and authenticates a client’s identity. Family Violence PolicyThis policy supports the principles to maximise safety of persons who have experienced family violence, and prevent or reduce to the greatest extent possible, the consequences of family violence. GROH - Administration Fee PolicyThis Policy and Guidelines document (Policy) sets out the purpose of the GROH Administration Fee, the costs upon which it is based and how it is calculated. GROH - Air Conditioning PolicyThis document is written with the aim of providing clear policies and procedures for Department of Housing officers to ensure
effective management and consistent implementation of Government Housing Air Conditioning policy. GROH - Alternative Accommodation PolicyThis policy stipulates the circumstances under which the Department of Communities (Housing) will provide temporary alternative accommodation to GROH tenants. GROH - Client Agency Rent PolicyThis policy stipulates the basis upon which the Department of Communities (Housing) determines the rents it charges to Client Agencies for GROH dwellings, including how these rents are annually reviewed. GROH - Cost Recovery Rent PolicyThis document is written with the aim of providing clear policies and procedures for GROH staff to ensure effective management and consistent implementation of the Cost Recovery Rents policy. GROH - Debt Recovery PolicyThis policy outlines the obligations of current and former Government Regional Officers Housing (GROH) tenants who have an outstanding debt. It describes the steps the Department of Communities (Housing) takes to recover such debts. GROH - Eligibility PolicyThis policy outlines the criteria set by the Housing Authority that GROH applicants and tenants must satisfy to be eligible to occupy a Government Regional Officers’ Housing (GROH) dwelling. GROH - Grounds and Gardens PolicyThis policy outlines the supply of items related to grounds, gardens and automatic reticulation in GROH dwellings, as well as the responsibilities associated with maintaining these items. GROH - Improvements PolicyThis policy stipulates the circumstances under which GROH tenants and Client Agencies can apply to make an improvement to a GROH dwelling. GROH - Private Business In A Dwelling PolicyThe Private Business in a Government Regional Officers’ Housing (GROH) Dwelling Policy stipulates the conditions that tenants and occupants in a GROH program dwelling must satisfy to operate a private business from the GROH dwelling. GROH - Private Tenants PolicyThis policy stipulates the conditions under which Government Regional Officers’ Housing (GROH) dwellings that are surplus to requirements are leased by Department of Communities to private tenants. GROH - Security PolicyStipulates the types of security items the Department of Communities supplies to Government Regional Officers’ Housing dwellings and the conditions under which extra security items may be supplied to ensure that suitably secured dwellings are provided. GROH - Swimming Pools PolicyThis policy indicates when swimming pools and/or spas are and are not permitted in GROH dwellings. It outlines the obligations of GROH tenants occupying dwellings that have swimming pools, as well as those of Client Agencies. GROH - Telecommunications PolicyThis Policy outlines the responsibilities of the Department of Communities GROH Client Agencies and tenants to supply and maintain telecommunications equipment and services to and in GROH dwellings. GROH - Utilities PolicyThis policy outlines who is responsible for supplying utilities services to GROH dwellings and for paying for the use of these services. Maintenance Policy ManualThe Maintenance Policy Manual contains the policy statements and rules relating to the maintenance of Housing Authority public housing properties.
Rental Policy ManualThis manual contains policies relating to the management of public housing. Policies relating to maintenance are not part of this manual.
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