The Department of Communities has streamlined the way it manages complaints to make it easier for people to raise concerns about disruptive tenants.
There are 3 categories of disruptive behaviour:
- dangerous behaviour – activities that pose a risk to the safety or security of residents or property; or have resulted in injury to a person in the immediate vicinity of the premises with subsequent Police charges or conviction
- serious disruptive behaviour – activities that intentionally or recklessly cause serious disturbance to persons in the immediate vicinity of the premises, or which could reasonably be expected to cause concern for the safety or security of a person or their property
- disruptive behaviour – activities that cause a nuisance, or unreasonably interferes with the peace, privacy or comfort, of persons in the immediate vicinity of the premises
The Department of Communities can only investigate and take action against tenants at public housing properties if the disruptive behaviour breaches the conditions of their tenancy agreement or the Residential Tenancies Act 1987.
Some activities or behaviour may be disruptive or concerning but cannot be investigated by the Department, including:
- unpleasant or annoying neighbours
- personal disputes or disagreements you may have with a neighbour
- noise and activity associated with normal daily life e.g. children playing
- barking dogs
- incidents that take place away from the tenant’s property
To help achieve the best outcome, it’s important to report issues to the appropriate agency.