Freedom of Information

Information statement

The Freedom of Information Act 1992 created a general right of access to documents held by state and local government agencies. The Act requires agencies to make available details about the kind of information they hold and enables people to ensure that personal information held by government agencies about them is accurate, complete, up to date and not misleading.

It is the aim of the Housing Authority to make information available promptly, for the least possible cost, and wherever possible documents will be provided outside the freedom of information process.

For further information, including information on receipt of applications, fees and charges, rights of review, and types of documents, view the Freedom of Information Statement.

Information available for release outside the FOI Act

Not all documents held by the Housing Authority need to be accessed through the Freedom of Information Act application procedures.

Some information that is held on a client’s personal file (especially documents which our clients have provided to us) can be given to them outside the Act, subject to proof of identity.

The important exception to this is any document that contains third party information (information about a person other than the client and Housing officers, including names and addresses), for example, letters of complaint about the client made by third parties. Such information should not be released outside the FOI process, to protect the privacy of the third party.

Information concerning the commercial or business affairs of third parties (including companies) should not be released outside the FOI process.

The Housing Authority advocates the following information being released to clients without having to apply under the FOI Act:

  • Copies of any application, income statements, rent assistance forms, etc., submitted by the client
  • Copies of any agreement signed by the client (tenancy agreements, loan agreements, etc.)
  • Copies of letters sent to the client (e.g. notices of breach, property condition reports, etc.)
  • Printouts of clients’ account statements

For further information contact the Freedom of Information Unit on Tel:(08) 6217 6888.