|Aboriginal Housing - Family Violence Policy
This policy outlines the housing management response in circumstances where the Direct Managed (DM) or Remote Service Provider (RSP) is aware family violence is occurring or is likely to occur.
Aboriginal Housing Policy Manual
This document is used to make consistent, fair and reasonable property and tenancy management decisions with respect to the unique circumstances encountered by clients living in remote and town based Aboriginal communities.
The Housing Appeals Mechanism offers customers a quick, informal, thorough, fair and inexpensive means of appealing a decision unfavourable to their case.
Application Management Policy
The Application Management Policy outlines how the Housing Authority operating within the Department of Communities manages applications for public housing.
Asbestos Management Plan
This Asbestos Management Plan (AMP) is developed to assist the Department of Communities (Housing) comply with Government policy and legislative requirements in the management of asbestos containing materials (ACM).
Asbestos Management Policy
The Housing Authority is committed to ensuring that asbestos containing material in its assets will be managed and reduced over time to protect the health and well-being of tenants, staff, maintenance contractors and visitors.
Buy Local Policy
The Buy Local Policy (the Policy) aims to maximise supply opportunities for competitive local Western Australian businesses when bidding for State government contracts.
Client Identity Policy
This policy outlines when and how the Housing Authority operating within the Department of Communities verifies and authenticates a client’s identity.
Community Disability Housing Program Policy
This policy provides an overview of the purpose of the Community Disability Housing Program Policy, its eligibility requirements, application process and the roles and responsibilities of key agencies.
Community Housing Allocations Policy
This policy outlines a more streamlined approach for Community Housing Providers (Providers) in the management of applicant allocations from the Joint Wait List.
Community Housing Rent Setting Policy
This policy establishes new rent setting rules for community housing that allow providers the flexibility to set rents that suit their individual organisation’s requirements.
This policy outlines the Department of Communities (Housing) response to COVID-19 that deviates from the existing published policies.
Customer Service Charter
We will strive to deliver a standard of service that our customers are proud to receive and we are proud to provide.
Discretionary Decision Making Policy
The Housing Authority will use discretions in decision making relating to the situation of a customer, where that person’s circumstances are not covered by existing policy.
Family Violence Policy
This policy supports the principles to maximise safety of persons who have experienced family violence, and prevent or reduce to the greatest extent possible, the consequences of family violence.
GROH - Administration Fee Policy
This Policy and Guidelines document (Policy) sets out the purpose of the GROH Administration Fee, the costs upon which it is based and how it is calculated.
GROH - Air Conditioning Policy
This document is written with the aim of providing clear policies and procedures for Department of Housing officers to ensure
effective management and consistent implementation of Government Housing Air Conditioning policy.
GROH - Alternative Accommodation Policy
This policy stipulates the circumstances under which the Department of Communities (Housing) will provide temporary alternative accommodation to GROH tenants.
GROH - Client Agency Rent Policy
This policy stipulates the basis upon which the Department of Communities (Housing) determines the rents it charges to Client Agencies for GROH dwellings, including how these rents are annually reviewed.
GROH - Cost Recovery Rent Policy
This document is written with the aim of providing clear policies and procedures for GROH staff to ensure effective management and consistent implementation of the Cost Recovery Rents policy.
GROH - Debt Recovery Policy
This policy outlines the obligations of current and former Government Regional Officers Housing (GROH) tenants who have an outstanding debt. It describes the steps the Department of Communities (Housing) takes to recover such debts.
GROH - Eligibility Policy
This policy outlines the criteria set by the Housing Authority that GROH applicants and tenants must satisfy to be eligible to occupy a Government Regional Officers’ Housing (GROH) dwelling.
GROH - Fencing Policy
This policy outlines the situation for the fencing provided in Government Regional Officers’ Housing (GROH) dwellings and confirms who is responsible for maintaining and paying fencing costs for these dwellings.
GROH - Furniture Policy
This policy stipulates the criteria set by The Department of Communities (Housing) that applicants and tenants must satisfy to be to receive furniture in a Government Regional Officers’ Housing (GROH) dwelling.
GROH - Grounds and Gardens Policy
This policy outlines the supply of items related to grounds, gardens and automatic reticulation in GROH dwellings, as well as the responsibilities associated with maintaining these items.
GROH - Improvements Policy
This policy stipulates the circumstances under which GROH tenants and Client Agencies can apply to make an improvement to a GROH dwelling.
GROH - Leasing Policy and Guidelines
This policy provides clear procedures for Department of Communities Housing Division (Housing) officers to ensure effective management and consistent implementation of the Leasing Policy in accordance with the Government Employees’ Housing Act 1964.
GROH - Private Business In A Dwelling Policy
The Private Business in a Government Regional Officers’ Housing (GROH) Dwelling Policy stipulates the conditions that tenants and occupants in a GROH program dwelling must satisfy to operate a private business from the GROH dwelling.
GROH - Private Tenants Policy
This policy stipulates the conditions under which Government Regional Officers’ Housing (GROH) dwellings that are surplus to requirements are leased by Department of Communities to private tenants.
GROH - Security Policy
Stipulates the types of security items the Department of Communities supplies to Government Regional Officers’ Housing dwellings and the conditions under which extra security items may be supplied to ensure that suitably secured dwellings are provided.
GROH - Serviced Units Policy
This policy outlines situations where GROH dwellings share facilities such as driveways, carports, washing lines and/or gardens and confirms who is responsible for maintaining and paying utility costs for these dwellings.
GROH - Swimming Pools Policy
This policy indicates when swimming pools and/or spas are and are not permitted in GROH dwellings. It outlines the obligations of GROH tenants occupying dwellings that have swimming pools, as well as those of Client Agencies.
GROH - Telecommunications Policy
This Policy outlines the responsibilities of the Department of Communities GROH Client Agencies and tenants to supply and maintain telecommunications equipment and services to and in GROH dwellings.
GROH - Tenant Rent Setting Framework Policy
This policy stipulates how the Department of Communities (Housing) sets the discounted rents that guide Client Agencies in determining the rents charged to their employees living in GROH dwellings.
GROH - Utilities Policy
This policy outlines who is responsible for supplying utilities services to GROH dwellings and for paying for the use of these services.
Maintaining Community Housing Assets Guidelines
Guides organisations in measuring the current status of wear and tear on certain components of properties and identifying the appropriate level of repair required to maintain properties at a lettable standard.
Maintenance Policy Manual
The Maintenance Policy Manual contains the policy statements and rules relating to the maintenance of Housing Authority public housing properties.
Privacy, Confidentiality and Duty of Care
The Housing Authority believes that it has a corporate responsibility to maintain the privacy and confidentiality of applicants and tenants as much as possible and not to divulge any information that may be detrimental to them.
Rental Policy Manual
This manual contains policies relating to the management of public housing. Policies relating to maintenance are not part of this manual.