Priority Housing Assistance

If you have a priority housing need, you may be eligible for priority housing assistance ahead of your turn on the waiting list. 

Contact your local Department of Communities Housing Office to complete a Housing Options Assessment​ and speak to a Customer Services Officer regarding your situation. You will need to provide proof of your claims, such as medical and support letters.

Examples of situations that may contribute to an urgent housing need include:

  • family and domestic violence
  • to reunite a child with family
  • homelessness
  • a severe and ongoing medical condition caused or aggravated by your current housing situation.

The approval process takes into account several factors. This includes the:

  • circumstances surrounding the priority housing need
  • availability of any other viable option (such as private rental accommodation) and
  • previous history of the applicant including any debt to the Department of Communities.

The Department has a responsibility to maintain consistency, fairness and balance between the competing needs of applicants on the normal waiting list and those on the priority list.

While every effort is made to allocate housing according to the applicant's preferred location and type of accommodation, this is not always possible. The ability to allocate property depends on a vacancy occurring, so some compromise may be necessary. In such instances, a property in other areas as close as possible to the preferred location may be offered.

It should be recognised that priority assistance is not emergency or crisis accommodation. The Department's Customer Services Officers can assist applicants to locate agencies offering crisis accommodation.​​​