Priority Housing Assistance

If you have a priority housing need, you may apply for priority housing assistance. 

Contact your local Department of Communities Housing Office to complete a Housing Options Assessment​ and speak to a Customer Services Officer regarding your situation. To consider your need for priority housing assistance you will need to provide supporting documentation. This may include medical or disability information, a support letter from a Government or community agency, Police reports or legal documents.

Reasons for requiring priority assistance may include:

  • family and domestic violence
  • to reunite a child with family
  • homelessness
  • a severe and ongoing medical condition caused or aggravated by your current housing situation.

The assessment for priority housing assistance will consider the following:

  • Your current housing circumstances and difficulties, and 
  • The appropriateness of alternative housing options, and whether these options have been explored.

The Department has a responsibility to maintain consistency, fairness and balance between the competing needs of applicants on the normal waiting list and those on the priority list.

While every effort is made to allocate housing according to the applicant's preferred location and type of accommodation, this is not always possible. A property in other areas as close as possible to the preferred location may be offered.

It should be recognised that priority assistance is not emergency or crisis accommodation. The Department's Customer Services Officers can assist applicants to locate agencies offering crisis accommodation.​​​